New tool for expectation management

Managing expectations within a facility context starts with applying imagineering on a strategic level (detailed information on the link 'Imagineering Academy NHTV', download 'Imagineering Roadmap to business transformation'). The top management formulates a frame work by defining the experience the company wants to provide their staff members. For this I have coined and am designing an experience frame work. The facility manager converts experience frame work (strategic level) into Service level Agreements (tactical level) and the Product Service Catalogue (operational level).